Shopping Anywhere and Everywhere: Are Your Back End Systems Ready?
It feels like the retail world is changing at warp speed. Each week seems to bring a new way from consumers to buy. There are Google Mobile buy buttons, Pinterest buy buttons, Twitter buy buttons, and Facebook testing a buy button, as well as your own ecommerce store front, whether it exists on your website or through a third party. It’s become easier than ever for consumers to buy your products, but with all of those new sales, are your back end systems prepared? The key to a great selling experience starts at the vendor level, goes through your warehouse, and into your store, regardless of whether it’s brick and mortar or online.
The best of the best have everything integrated, from their ERP to their POS and all the way through to their eCommerce system. In order to make sure everything is working properly, there are a few key things you should look for in a system to help you manage this ever-changing landscape:
Your inventory is one of the most important parts of your business and it should be treated as such. It needs to be tied to your vendor reports so you know when a new shipment is coming or when you need to refill an order, as well as to your individual items for sale. Tracking inventory helps to make sure that you don’t oversell, so that when Jackie sees that cute red sweater and hits the buy button, your warehouse workers can immediately start the process of getting the sweater to her without having to wait for it from your supplier. Good inventory management systems will allow you to keep an eye on items, achieve optimum stock levels, and ensure your business has the cash flow and resources necessary to expand.
Money is what keeps your store(s) in business, so don’t leave any questions on the table. A good system will allow you to gain financial intelligence from the store up through company as a whole. It should also allow you to dive into specific products or customers to determine the impact on your bottom line.
Those on your store floors need to have visibility as well. That’s why a good system will allow for store managers to get the data they need to make decisions tailored to their individual stores. Whether it’s the highest selling product or this month’s sales totals, these numbers can help stores come up with incentives for their workers, make sure they’re hitting company-wide goals, and understand their bottom line in the operation as a whole.
With all of the above on your checklist, it’s important to understand that these features should work in tandem with your Point of Sale and your eCommerce systems. Your business spans through all of these features and needs to be able to communicate throughout the whole process. By having these systems all under one umbrella, you can help increase profitability while decreasing mistakes.
Dynamics NAV and LS Retail is the perfect combination that can help propel your business forward. Reach out to our team today to learn more about implementing these features and more into your retail business.